I pose the question, how long are you willing to wait on hold? A minute, five minutes, an hour? How long is it acceptable to be placed on hold? Let me know what you think.
"When you're in jail, a good friend will be trying to bail you out. A best friend will be in the cell next to you saying, 'Damn, that was fun'." — Groucho Marx
Comments
I won't stay on hold much longer than an hour - it just makes me angry.
BTW, before I forget: I just blogged about you: http://blog.feefifoto.com/2008/04/we-all-have-som.html#more
I don't blame you.
Sarah,
9.5 minutes versus 70- that is a hell of a difference. I don't blame you, I wouldn't have waited that long either.
Leora,
A cordless speaker phone makes a world of difference.
Orie,
An hour? It takes an hour to aggravate you.
Fee,
90 minutes is a heck of a long time. Thanks for the post.
20 minutes is about twice as long as I like, but sometimes....