tag:blogger.com,1999:blog-7082887.post3223326356067423616..comments2023-10-30T07:39:04.857-07:00Comments on Random Thoughts- Do They Have Meaning?: The Death of Customer ServiceJack Steinerhttp://www.blogger.com/profile/16625864271071630940noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7082887.post-69544705462343077932009-02-10T04:39:00.000-08:002009-02-10T04:39:00.000-08:00The best part of the system is that you are given ...The best part of the system is that you are given 57 choices and none of them are to speak with a live person.<BR/><BR/>- After a few calls to my cellphone company I decided to memorize the routine, so within 16 seconds I press 2,1,2,0 and then boom, I'm on the waiting list to speak to some human! And how great is that? Sometimes it takes more than 40 minutes to get through, and I actually waited. Pathetic.<BR/><BR/>So good luck with your future call center business.Jayhttps://www.blogger.com/profile/12066950303097613965noreply@blogger.comtag:blogger.com,1999:blog-7082887.post-58160049985407735892009-02-09T23:52:00.000-08:002009-02-09T23:52:00.000-08:00It is terrible. It should be the rule and not the ...It is terrible. It should be the rule and not the exception.Jack Steinerhttps://www.blogger.com/profile/16625864271071630940noreply@blogger.comtag:blogger.com,1999:blog-7082887.post-92069354096213252092009-02-09T22:18:00.000-08:002009-02-09T22:18:00.000-08:00I sometimes think it's sad that when I get the occ...I sometimes think it's sad that when I get the occasional bit of good service I run and tell everyone or want to blog about how great that company is. Really, it shouldn't be such an amazing thing. <BR/>And it's amazing when you get an American on the phone and the are so poorly educated and have such a bad regional accent that you actually cannot understand them.Robynhttps://www.blogger.com/profile/08867249469926856376noreply@blogger.com